Mandala
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Mandala Airlines airline info

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Mandala Airlines info

cabin luggage
10 kg
cabin luggage
checked luggage
20 kg
checked luggage
check-in closing
45 min
check-in closing
promo tickets
promo tickets
online booking
online booking
credit cards
credit cards

Mandala: the essential airline guide

Mandala Airlines info

PT Mandala Airlines is a privately-owned low cost airline established in 1969, with a base at Soekarno-Hatta International Airport in Jakarta. The airline was initially a part of the body of the Indonesian military - until 2006, when it was acquired by Indonesian transport group Cardig International.

Mandala operates a network of domestic services within Indonesia (13 destinations), focusing on Western Indonesia, and using a fleet of narrow body Airbuses. It also has 3 international destinations - Hong Kong, Macau and Singapore.

The airline was named after Operation Mandala, the military operations to incorporate West Papua into Indonesia. The name also refers to mandala, a Sanskrit term for a diagram symbolizing the universe (which is used as the logo of the company).

Mandala Airlines 2011 troubles

In January of 2011 Mandala announced that it suspends operations after revealing huge losses and debts of Rp 2.45 trillion (US$280 million). In April the company has fired half of its staff. In May 2011, Saratoga Group acquired a 51% stake in the airline, while Singapore-based Tiger Airways took 33%. Other creditors, through a debt-to-equity swap, will hold the remaining 16%. It is anticipated that Mandala Airlines will start to fly again in 2012.

Airline safety

In 2005 Mandala experienced a high profile accident in Medan. Boeing 737-200 departing for Jakarta crashed seconds after taking off from Medan killing 100 out of 117 passengers and crew members.

After the accident Mandala transformed its image into a modern airline satisfying international standards of safety, taking advantage of the relatively young age of its fleet. Mandala has completed the IOSA (IATA Operational Safety Audit) of the International Air Transport Association (IATA) and is also listed in Category 1 by the Indonesian Civil Aviation Authority for quality of airline safety.

Its safety improvements were recognized by the European Union and the Mandala was among four Indonesian airlines (Garuda Indonesia, Airfast Indonesia, Premiair) which were officially removed from the EU airline ban list in 2009.

Mandala tickets - prices and booking online

Mandala Airlines electronics tickets are available through the online booking and reservation system. The tickets can be purchased on Tiket2.com website, which also serves as prices comparison engine (you can compare prices from all Indonesian airlines, then choose the cheapest). A good selection of Mandala promo tickets is another good reason to visit the website. Tiket2 provides not only simplified and secure online booking for Mandala tickets, but also has a 24 hour call center for its customers.

Mandala group reservations

This service is aimed at groups which travel because of a company business, conference, exhibition, school study tour, sport outing, or just to see family and friends. Regulations for this type of reservation may change from time to time. In general, we offer large discounts for group bookings (of more than 10 people). Please contact Tiket2 Customer Service for the up to date information and assistance.

Payments

Payment must be fully made during the reservation with Tiket2, so the ticket can be issued. Each reservation has a time window (time limit) when the payment can be made. In case of non-payment, our system will cancel the reservation and will inform you about this fact by email. You will be asked to start the reservation process from the beginning.

Mandala baggage limits

Passenger may carry baggage free of charge with total weight to 30kg. As a hand baggage, the passenger can carry one piece of luggage free of charge - it cannot be heavier than 10 kg and larger than 50cm x 25cm x 40cm. A second hand baggage can be purchased (it can be done while checking before the flight) - the weight limit is set to 7 kg. Bags that does not meet the above conditions of a cabin baggage will be checked-in and charged as checked baggage.

Mandala Airlines had a checked baggage allowance of 20 kg per passenger, with an extra 5 kg for priority passengers. Passenger can pay for check-in baggage at the airport on the day of travel.

The fleet

Since January 2009, Mandala Airlines is a single class aircraft operator, having a fleet of the Airbus A320 family consisting of A319-100 and A320-200 types. Its fleet is the youngest among Indonesian airlines, averaging 6.8 years of age (as of May 2011), with the oldest dating from 1993.